What is the Return Policy?
Fetchpawspetstore is committed to your satisfaction and understands how hard it is to find just the right hat. If you are unsatisfied with your purchase in any way, please feel free to return/exchange your item within 30 days of delivery.

Please Read:
In-Store Purchase Disclaimer
For Items purchased in our physical retail locations, our return policy is exchange or store credit ONLY. The reason for the difference in policy is due to the fact that our in-store customers have the physical product in their hands to see, touch, and get the right size before purchase whereas our online patrons do not.

To return or exchange your item, please follow the steps below.
-Your item needs to be unworn, unwashed, and with the original tags attached to be eligible for a return/exchange. If you send your item back to us without meeting these criteria, you will not receive a refund and will have to pay shipping again if you want the item back. Please note that if you have received free shipping through any coupon codes or other means, this amount will be deducted from your refund only in the case of a return.

-We do our best to process your refunds & exchanges as quickly as possible. Typically this process will take no longer than 2 weeks from the date of your return shipment but often it will be much quicker.